Posted April 2008

Major corporations turning to hypnosis to discover what consumers really think about them

Some top ranking international companies have started to use hypnosis to discover how people really see their brands.

Instead of simply asking focus groups to regurgitate clichéd descriptions of corporate images, big business boardrooms are trying to delve deeper to discover hidden attitudes among the buying public.

But is this genuinely an effective method of marketing – and what are the ethical considerations of such techniques?

Brandweek magazine

Well, the findings can sometimes be uncomfortable for big corporations according to a recent report in the US marketing magazine Brandweek.

This described how one such investigation looked at the Swedish car manufacturer Volvo. Asked to describe Volvo vehicles, most people respond with “safe.”

But when members of focus groups test-drove Volvo cars, were later hypnotised and then asked about their true feelings, answers were less complimentary. 

The emotions which surfaced appeared to show some felt the esteemed Volvo brand was too staid, equating it to middle age and some even felt they were suffocating.

One US company leading the way with hypnosis focus groups is Brandvisioning, co-owned by veteran marketing executive Susan Spiegel Solovay who is also an NLP and hypnosis practitioner with a private practice in New York State.

She has been using hypnosis with focus groups for more than ten years, conducting research on behalf of a raft of blue-chip corporate clients.

During two hour sessions focus groups of up to eight people are quizzed about their perceptions of client companies. 

Each session starts with an explanation about hypnosis intended to remove any misconceptions which focus group members may hold.

Susan Spiegel Solovay

Susan Spiegel Solovay
Business executive & hypnotist:
Discovering what focus
groups really think

For Ms Solovay explained: “We need to ease the nervousness of that they've seen on television. Everyone asks if we're going to make them quack like a duck … I wish stage hypnotists would stop doing that."

That's a serious point. In the United Kingdom most hypnotherapy organisations strongly oppose stage hypnosis - for instance anyone employing hypnosis for the purposes of entertainment is banned from membership of the James Braid Society which owns this website.

Those taking part in the hypnotised focus groups  are inducted to the alpha state, which is characterised by a  pleasant, reflective, dreamy or semi-alert experience. It is at this point that they are asked about topics concerning the brand or product under examination.

According to Hal Goldberg, head of Qualitative & Quantitative Research in California, the aim is to discover a brand’s “imprint.”

He added: "People can describe the cookies their mother made them when they were five in great detail. This drives adult behaviour."

However is this ethical use of hypnosis?  Well the president of New York agency Avrett, Free & Ginsberg, Stuart Grau, admits some clients are uncomfortable with the idea.

Avrett, Free & Ginsberg has used hypnosis with focus group hypnosis for more than a decade and found it to be particularly useful when consumers don't have negative feelings about a product, but just are simply not predisposed to buying it.

And both Mr Goldberg and Ms Solovay have insisted use of hypnosis cannot make consumers say or do things against their will.

But there are also those strongly challenging over whether the technique works.   Award-winning, best selling author Douglas Rushkoff, whose works include Get Back in the Box: Innovation from the Inside, says companies who pay for such services are wasting their money.

He went on to tell Brandweek: "It's worse than nonsense. It's a part of the continuing trend of American businesses moving away from actual expertise.”

 
© 2008 James Braid Society; all rights reserved